Last updated: 21 August 2026

This notice explains how Filipino Nanny Agency handles personal information when families contact us, candidates register with us, or people use filipinonanny.co.uk.

1. Who we are

Filipino Nanny Agency is a London-based domestic staffing agency specialising in Filipino nannies, nanny-housekeepers and housekeepers.

Contact: [email protected]
Telephone: +44 (0) 208 040 0120
Location: London, United Kingdom

For data protection purposes, Filipino Nanny Agency is the controller of personal information that it determines how and why to process.

2. Information we collect

The information we collect depends on how you use our services.

Families and prospective clients

When you make an enquiry, we may collect your name, email address, telephone number, postcode, the type of domestic support you require, preferred working arrangement, hours and days, proposed start date, household requirements and any other information you choose to provide.

Candidates and job applicants

When you register or apply for work, we may collect your name, contact details, postcode, preferred role and working arrangement, availability, employment history and experience, preferred working locations, information about references, qualifications and driving status, and answers about checks or certificates relevant to the role. Where necessary for a placement, we may also request evidence of identity, right to work, references, qualifications or other screening information.

If criminal record or similar screening information is processed, we do so only where it is lawful, necessary and subject to appropriate safeguards.

Website and technical information

The website uses Google Analytics 4 through Google Site Kit. This can collect information such as pages viewed, device and browser information, approximate location and interaction data. WordPress, security and hosting systems may also create technical logs needed to operate and protect the website.

3. How we use personal information

We use personal information to respond to enquiries, understand staffing requirements, assess candidate applications, introduce potentially suitable families and candidates, arrange interviews or trials, administer placements, communicate about our services, maintain records, protect the website and improve how the site is used.

We do not use nationality as evidence that an individual candidate is competent or suitable for a role. Candidate decisions are based on information relevant to the position, such as experience, references, communication, availability, qualifications where applicable, right to work and the agreed duties.

4. Our legal bases

Depending on the activity, we may process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or for our legitimate interests in operating a recruitment and placement service, responding to enquiries, preventing fraud and keeping the website secure. Where the law requires consent for a particular activity, we will rely on consent and you may withdraw it as permitted by law.

5. Sharing information

We share personal information only where necessary for the purpose for which it was collected or where the law permits or requires it. This may include:

• sharing relevant family information with a candidate when the family has chosen to progress to an interview or placement;
• sharing relevant candidate profiles and application information with a family considering that candidate;
• service providers that help us operate the website, forms, hosting, email and analytics;
• professional advisers, insurers, regulators, public authorities or law enforcement where required or appropriate.

We do not sell personal information.

6. International transfers

Some technology providers may process information outside the United Kingdom. Where personal information is transferred internationally, we take steps required by applicable data protection law, such as using recognised transfer mechanisms or other appropriate safeguards.

7. How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, for the management of a placement or enquiry, and to meet legal, accounting, dispute-resolution or safeguarding requirements. Retention is reviewed according to the type of information and the relationship involved.

8. Cookies and analytics

The website uses essential technology needed for WordPress and forms to operate. It also uses Google Analytics 4, which may use non-essential analytics cookies or similar technologies to measure website use.

You can control or delete cookies through your browser settings. A dedicated consent mechanism for non-essential cookies should be used where required by UK privacy and electronic communications rules. We are reviewing the site’s consent implementation as part of this website re-optimisation.

9. Your data protection rights

Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, or transfer of information in a portable format. Where processing is based on consent, you may also have the right to withdraw consent.

To exercise a right, email [email protected]. We may need to verify your identity before responding.

10. Complaints

Please contact us first if you have a concern about how your information is handled. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

11. Security

We use reasonable technical and organisational measures to protect personal information. No online service can guarantee absolute security, so please avoid sending unnecessary sensitive information through general contact forms.

12. Changes to this notice

We may update this notice when our services, website technology or legal obligations change. The date at the top shows the most recent revision.

Important: This notice reflects the website and forms reviewed on 21 August 2026. It should be reviewed alongside the agency’s actual record-retention practices, data-processing arrangements and cookie-consent implementation.